Terms & Conditions

AgorApp

Terms & Conditions

December 2024 – Version 1

1. Introduction

Welcome to AgorApp, a dynamic online Platform designed to connect Service Providers with Clients seeking a variety of services. AgorApp facilitates the exchange of non-medical services, including but not limited to manual work, beauty treatments, childcare, and elder care, offered by skilled professionals (‘Service Providers’) to clients (‘Client’).

By using the AgorApp platform, you, as a User (whether a Client or Service Provider), agree to adhere to these Terms and Conditions, which govern your use of the platform. The platform is designed to foster a safe, inclusive, and trustworthy environment where Users can find or offer services, while promoting respect, integrity, and professionalism.

AgorApp is not a direct provider of services, but serves as a venue for facilitating connections between clients and Service Providers. The platform allows Users to search for, book, and manage services, as well as engage in communication related to service agreements. All transactions, including payment and the completion of services, are directly managed between the client and the Service Provider.

AgorApp emphasizes the importance of maintaining a respectful and professional atmosphere, and encourages Users to comply with our Code of Conduct and all relevant legal requirements. We are committed to protecting your privacy and personal information in line with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Please read these Terms and Conditions carefully before using the Platform. By ticking the box and submitting your registration, you expressly agree to comply with and be bound by these terms. If you do not agree to these terms, you will not be able to use AgorApp’s services.

2. Definitions

“AgorApp” refers to the online peer-to-peer Service platform operated by [Company Name], which connects Service Providers with Clients to offer and receive Services. This platform includes any associated mobile applications, websites, and related Services.

“Service Provider” refers to an individual or entity registered on AgorApp who offers Services to Clients. These Services may include but are not limited to professional, personal, or manual work as described in the platform’s service categories.

“Client” refers toan individual or entity registered on AgorApp who seeks to receive Services from a Service Provider. Clients may be businesses or individuals who engage with Service Providers for various Services listed on the platform.

“Client Data” refers to all personal, transactional, or service-related data submitted by Clients to AgorApp. This includes, but is not limited to, contact information, Service preferences, transaction history, and any data shared with the platform in connection with Service requests.

“Content” refers to any materials uploaded by Service Providers or Clients to AgorApp, including but not limited to text, photos, videos, reviews, Service descriptions, and any other user-generated media or information shared via the platform.

“Data Protection and Privacy Laws” refer to all relevant laws and regulations governing the collection, storage, and processing of personal data. This includes, but is not limited to, the General Data Protection Regulation (GDPR) and other applicable regional data protection legislation.

“Intellectual Property” (IP) refers to creations of the mind that are protected by law, including but not limited to trademarks, copyrights, patents, trade secrets, and any proprietary technology, content, or designs created by or associated with AgorApp or its Users.

“License” in the context of these Terms and Conditions, refers to the permission granted by Users to AgorApp to use their content in accordance with the specified terms. This license may be non-exclusive, royalty-free, sublicensable, and granted for specific purposes as defined in these Terms.

“Platform” refers to AgorApp, including its digital infrastructure, services, tools, and any associated technology, databases, and content that enables Users to interact, offer, and receive Services.

“Privacy Policy” refers to the document that outlines how AgorApp collects, uses, stores, and protects personal data. It governs the platform’s data handling practices and is made available to Users upon registration and during their use of the platform.

“Proprietary Technology” refers to any software, applications, algorithms, databases, and technical infrastructure developed or owned by AgorApp. This includes any intellectual property that enables the operation of the platform.

“Service” refers to a task, activity, or work offered by a Service Provider to a Client through the AgorApp platform. Services may include, but are not limited to, professional consultations, creative work, manual labor, personal care, and other lawful activities explicitly listed and agreed upon by both parties. Services may be delivered either remotely (e.g., online tutoring) or in person (e.g., home repairs). AgorApp acts solely as a facilitator for the provision of these Services and does not directly provide or endorse any Service.

“Termination” refers to the removal or suspension of a User's account on AgorApp, whether by the User or by AgorApp itself, for reasons including but not limited to a violation of these Terms and Conditions.

“Unauthorized Use” refers to any instance where content, trademarks, logos, or proprietary materials from AgorApp are used in a manner not permitted under these Terms and Conditions. This includes using platform content for commercial purposes or in a way that damages AgorApp’s reputation.

“User” refers to any individual or entity (whether a Service Provider or Client) who accesses and uses AgorApp for the purpose of offering, receiving, or facilitating Services.

“User-Generated Content” (UGC) refers to any content uploaded, created, or provided by Service Providers or Clients through their interaction with the Platform. This includes profiles, photos, videos, reviews, Service descriptions, and any other media or data contributed by Users.

3. Eligibility

3.1 Service Provider Eligibility Criteria

To register and use AgorApp as a Service provider, you must meet the following criteria:

Be a natural person aged 18 or older.

Be legally authorized to carry out professional activities in your country of residence.

Hold valid liability insurance, if required by the nature of your Services.

Have no criminal record that would disqualify you from providing Services offered through the Platform.

Consent to the verification of your identity and, where applicable, your professional certifications.

3.2 Identity and Certification Verification

By agreeing to these Terms and Conditions, prospective Service providers explicitly consent to having their identity and professional certifications verified as part of the registration process or at any time thereafter as required by AgorApp. The verification process may include checks conducted directly by AgorApp or by a third-party Service provider authorized by AgorApp.

Failure to comply with these verification requirements or providing false or misleading information may result in the denial of access to the Platform or the suspension of your account.

3.3 Right to Deny Access

AgorApp reserves the right to deny access to the Platform to any User who does not meet the eligibility criteria or fails the verification process. AgorApp also reserves the right to take appropriate legal action against any individual or entity whose actions cause harm, misrepresentation, or damage to the Platform.

By registering and using AgorApp, you confirm that you meet the eligibility criteria, consent to the verification process, and agree to comply with the Platform’s requirements.

4. Account Creation and User Responsibilities

4.1 Account Registration

To use the Services offered by AgorApp, Users must register on the Platform by completing the online registration form. During registration, Users are required to:

Provide all mandatory information accurately, truthfully, and in its entirety.

Ensure that all submitted information is current at the time of registration.

Regularly review and update their information to maintain its accuracy.

Failure to provide accurate or updated information may result in restricted access to the Platform or account suspension.

4.2 Contact Information

Users must provide:

A valid email address for registration and confirmation purposes. This email address will serve as the primary means of communication between the User and AgorApp.

A valid phone number under which they can be reached.

4.3 Restrictions on Email Addresses with Multiple Aliases

If the provided email address allows the creation of multiple aliases (e.g., email services like gmx.de or gmx.com), AgorApp reserves the right, at its sole discretion, to manually or automatically lock the account(s) associated with this email address without assuming any liability.

4.4 User Responsibilities

Users are responsible for maintaining the confidentiality and security of their account credentials.

Users must immediately notify AgorApp if they suspect unauthorized access to or misuse of their account.

Users agree to use the Platform in compliance with these Terms and Conditions and all applicable laws.

By registering and maintaining an account with AgorApp, Users acknowledge and agree to these terms and take full responsibility for their account and actions on the Platform.

5. Types of Services Offered

The Platform facilitates the provision of a broad range of Services by Service Providers to Clients. Services are categorized into two types:

Remote Services

These are Services provided through digital means, such as consultations, design services, and any other service that does not require in-person interaction. Service Providers offering remote services are expected to ensure the quality and delivery of services remotely as agreed with Clients. Examples include: Professional services such as tutoring, coaching, or consulting. Digital services like design, IT support, or marketing.

In-Person Services

These Services require physical presence. Service Providers offering in-person Services must adhere to the Platform’s health, safety, and insurance requirements, as well as any local regulations governing the Service type.Examples include: Household tasks such as cleaning, repairs, or moving assistance. Personal care services like beauty treatments, childcare, or elder care.

5.3 Manual Work and Personal Care Services

Service Providers offering Services that involve manual labor (e.g., repairs, cleaning) or personal care (e.g., beauty treatments, elder care) must ensure appropriate precautions and follow health and safety protocols, including using proper equipment and adhering to hygiene standards.

All types of Services must comply with all applicable laws and Platform policies. Additional standards for professionalism, conduct, health, and safety are detailed in Sections 7 and 8 to ensure a secure and high-quality Service environment for both Clients and Service Providers.

6. Booking and Payment Terms

6.1 Booking Process

Once a Client selects the desired Service, they can connect with the Service Provider through the Platform to finalize booking details.

Booking arrangements may include, but are not limited to, the date, time, location, scope of Service, and price confirmation.

It is the sole responsibility of the Client and the Service Provider to agree on and confirm all booking details.

6.2 Communication for bookings

To facilitate seamless booking arrangements, Users agree that their phone number will be shared with Clients who have clicked "Book." This ensures direct communication between Clients and Service Providers for the purpose of finalizing booking details, such as scheduling, location, and scope of the Service.

AgorApp emphasizes that this data sharing is limited to the booking process and should not be used for any other purposes, including unsolicited communication or misuse of personal data.

6.3 Payment Terms

Payments for Services are made directly between the Client and the Service Provider.

AgorApp does not handle, process, or facilitate payments, nor does it take responsibility for any payment-related issues, including non-payment or disputes between the Client and the Service Provider.

Clients and Service Providers are encouraged to establish clear payment terms before the Service begins to avoid misunderstandings.

6.4 AgorApp’s Role

AgorApp acts solely as a platform to connect Clients with Service Providers. It is not a party to any agreements or financial transactions between Users.

By using the Platform, you acknowledge and agree that AgorApp is not liable for any disputes, delays, or non-performance related to bookings or payments.

7. Service Guidelines and Quality Standards

To maintain a high standard of service, the following guidelines apply to all Users of the Platform:

7.1 General Professionalism

Service Providers must deliver Services competently, reliably, and in accordance with industry standards.

Clients must communicate expectations clearly and provide any necessary resources for the Service.

7.2 Quality Standards

All Services offered, both remote and in-person, must meet the quality expectations set forth by AgorApp and be in compliance with any specific standards for the type of service (e.g.,non-medical treatments, manual work, etc.).7.3 In-Person Services Standards

Professional behavior and respect for personal boundaries are mandatory.

For in-person Services involving personal care or manual work, Service Providers must ensure that the Service is delivered with care, maintaining the highest safety and hygiene standards to prevent harm to Clients or Service Providers.

Compliance with health, safety, and legal requirements is expected. Specific health and safety protocols are outlined in Section 8: Health and Safety Requirements.

7.4 Feedback and Compliance

The Platform encourages post-Service feedback to uphold quality standards.

Violations of these guidelines may result in account suspension or removal from the Platform.

8. Review and Rating System

8.1 How Reviews and Ratings Work

Our Platform includes a review and rating system designed to promote transparency and help Users make informed decisions when choosing Service Providers or Clients. After the completion of a Service, both the Client and the Service Provider are encouraged to leave a review and rate their experience on a scale of 1 to 5 stars.

Clients can rate the quality of the Service provided, professionalism, and overall satisfaction.

Service Providers can rate their experience with the Client, including communication and clarity of requirements.

Reviews and ratings are published on User profiles and contribute to their reputation on the Platform.

8.2 Guidelines for Leaving Feedback

To maintain a respectful and constructive environment, Users are required to adhere to the following guidelines when leaving reviews:

Honesty and Accuracy: Provide truthful and objective feedback based on your genuine experience.

Respectful Language: Avoid using offensive, abusive, or discriminatory language in reviews or comments.

Relevant Information: Ensure that your feedback pertains directly to the Service or interaction. Irrelevant or personal comments will not be tolerated.

No Retaliatory Reviews: Do not use the review system to retaliate or settle disputes unrelated to the quality of the Service.

8.3 Moderation and Disputes

The Platform reserves the right to moderate reviews to ensure compliance with these guidelines. Reviews that are flagged as inappropriate, false, or harmful may be removed after review.

If a User believes that a review is inaccurate or violates the guidelines, they may contact our support team at info@Agor-app.com to request a review of the content. While we do not arbitrate opinions, we will investigate and take action where there is clear evidence of a breach of these guidelines.

By participating in the review and rating system, Users agree to the principles outlined in this clause and acknowledge that reviews are an integral part of fostering trust within the Platform.

9. Cancellations and Rescheduling

9.1 Timely Notifications:Both Service Providers and Clients must notify each other as soon as possible if they are running late or need to cancel a scheduled appointment.

9.2 Default Late Cancellation Policy:

Clients: Cancellations made by the Client with less than 24 hours’ notice are considered late and entitle the Service Provider to their full fee.

Service Providers: Cancellations made by the Service Provider with less than 24 hours’ notice entitle the Client to a full refund.

9.3Mutual Agreement on Cancellation Policies:The default late cancellation policy applies unless the Service Provider and Client mutually agree to a different cancellation policy at the time of booking. Such agreements should be clearly communicated and documented to avoid disputes.

9.4 Rescheduling:

If rescheduling is required, both parties should make reasonable efforts to find a mutually convenient time.

If rescheduling cannot be agreed upon, the late cancellation policy will apply, and any applicable fees or refunds will be processed accordingly.

9.5 Disputes:In cases where the cancellation or rescheduling terms are disputed, users should refer to the Dispute Resolution section of these Terms and Conditions for guidance.

10. Health and Safety Requirements

To ensure the safety of all Users, particularly during in-person interactions, the Platform establishes the following health and safety protocols:

10.1 General Health and Safety Standards

Service Providers and Clients are responsible for maintaining a safe environment for the provision of Services

Service Providers must adhere to all local health and safety regulations, including maintaining necessary certifications or training for regulated services.

Clients are responsible for providing a safe and hazard-free environment for the agreed Service.

10.2 Hygiene and Equipment Requirements

For personal care services (e.g., beauty treatments, elder care):

Service Providers must use sanitized equipment and maintain high hygiene standards.

Personal protective equipment (PPE) may be required depending on the nature of the service.

For manual labor (e.g., home repairs, gardening):

Service Providers must use appropriate tools and protective gear to ensure safety.

10.3 Public Health Guidelines

Both Clients and Service Providers agree to adhere to any applicable public health regulations, which may evolve over time, ensuring that the Service is provided in compliance with these guidelines.

Applicable public health regulations include those related to communicable diseases or outbreaks, as required by local authorities or mutually agreed upon by the parties.

10.4 Incident Reporting and Resolution

Any health or safety concerns must be reported promptly to the Platform.

The Platform reserves the right to investigate and take corrective action, including suspension or termination of User accounts, to address serious violations of health and safety standards.

11. Insurance and Liability

11.1 Insurance Responsibility

Service Providers and Clients are individually responsible for obtaining and maintaining their own insurance policies for the Services they provide or receive. This includes, but is not limited to, liability, health and professional indemnity insurance, and any other relevant coverage based on the nature of the Service.

The Platform (AgorApp) does not provide or require any insurance coverage for Service Providers or Clients, and makes no representations regarding the adequacy or sufficiency of any insurance policies held by Users.

11.2 Limitation of Liability

AgorApp’s liability is strictly limited to its role as a facilitator of services on the Platform. AgorApp is not liable for any direct or indirect damage, injury, or loss caused during the provision of Services, whether remote or in-person. This includes, but is not limited to, personal injury, property damage, or financial loss, regardless of the cause.

In particular, AgorApp is not liable for any physical, emotional, or financial harm that may arise from in-person Services, including but not limited to accidents, injuries, or damage to property that may occur during the performance of such Services.

Service Providers and Clients agree to indemnify and hold AgorApp harmless from any claims, damages, losses, or expenses arising from their use of the Platform or provision/receipt of Services, including any legal actions resulting from their interactions.

12. Non-Medical Disclaimer

AgorApp is a Platform that facilitates connections between Clients and Service Providers. The Services offered through AgorApp, including but not limited to massages, beauty treatments, and care work (e.g., nannying or elder care), are strictly non-medical in nature.

AgorApp and its Service Providers do not provide medical advice, diagnoses, or treatments of any kind. These Services are not a substitute for professional medical care or guidance.

If you require medical attention, diagnosis, or treatment, we strongly recommend consulting a licensed medical professional. Clients are solely responsible for ensuring that their needs are met appropriately and for seeking the advice of qualified healthcare providers when necessary.

By using AgorApp and engaging with Service Providers through the Platform, you acknowledge and agree that AgorApp is not liable for any outcomes or incidents arising from the use of non-medical services offered on the Platform.

13. Code of Conduct and Prohibited Activities

All Users of AgorApp are required to adhere to our Code of Conduct, which outlines the expectations for respectful, professional, and ethical behavior on the Platform.

13.1 Acceptance of the Code of Conduct

During the registration process, Users must review and accept the Code of Conduct as part of their application submission.

Acceptance of the Code of Conduct is mandatory for completing registration and accessing the Platform as a Service Provider or Client.

13.2 Responsibility to Abide

By accepting the Code of Conduct, Users agree to abide by its terms at all times while using AgorApp.

The Code of Conduct includes, but is not limited to, guidelines on respectful communication, responsible use of shared information, adherence to agreed-upon commitments, and compliance with applicable laws and Platform policies.

13.3 Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

Harassment or Abuse: Using the Platform to harass, threaten, or intimidate others.

Dishonesty or Fraud: Providing false information during registration, booking, or while using the Platform.

Unethical Practices: Misusing the Platform to solicit services outside the agreed-upon terms or to engage in activities that violate applicable laws.

Unauthorized Data Use: Sharing, misusing, or exploiting any personal data obtained through the Platform for purposes other than those explicitly allowed under these Terms and Conditions.

Unauthorized Activities: Engaging in Services or activities outside the scope for which they have registered or are qualified, including offering Services that require certifications or authorizations the User does not possess.

Disruption of Platform Operations: Attempting to manipulate, disrupt, or harm the functionality of the Platform.

13.4 Consequences for Violations

Failure to comply with the Code of Conduct may result in warnings, account suspension, termination, or legal action, depending on the severity of the violation.

AgorApp reserves the right to update the Code of Conduct and will notify Users of significant changes. Users are expected to familiarize themselves with any updates to remain in compliance.

14. Dispute Resolution and User Complaints

AgorApp encourages Clients and Service Providers to communicate openly and make every effort to resolve disputes directly between themselves. Respectful and constructive dialogue is essential for resolving issues efficiently. If a dispute arises, we recommend the following steps:

Direct Discussion: Engage in a respectful and constructive conversation to clarify and resolve the issue.

Document Communication: Keep written records of any agreements or communications related to the dispute for reference.

Propose Solutions: Both parties should suggest fair and reasonable solutions to address the issue.

If a resolution cannot be reached, Users may pursue one of the following options:

Alternative Dispute Resolution (ADR):AgorApp supports the use of ADR through recognized conciliation bodies in Germany. These independent organizations mediate disputes between consumers and businesses in a cost-effective and efficient manner. For general consumer disputes in Germany, Users may approach the Allgemeine Verbraucherschlichtungsstelle (General Consumer Arbitration Board) at www.verbraucher-schlichter.de.

Online Dispute Resolution (ODR) Platform:In line with EU regulations, Users may also resolve disputes via the European Commission’s Online Dispute Resolution (ODR) platform. This platform provides an online tool to facilitate resolution between consumers and traders. More information is available at https://ec.europa.eu/consumers/odr.

AgorApp’s Role in Disputes:

AgorApp acts solely as a facilitator connecting Clients and Service Providers and is not a party to any agreements formed between Users. As such, AgorApp cannot mediate disputes, enforce agreements, or accept liability for any disputes arising from the use of its Services.

However, Users may report violations of the Terms and Conditions or Code of Conduct to AgorApp. At its sole discretion, AgorApp may take appropriate action, including account suspension or termination, if a User is found to be in violation of the Terms and Conditions or Code of Conduct.

15. Termination of Accounts

AgorApp reserves the right to suspend or terminate any User account at its sole discretion, without prior notice, if the User engages in any of the following:

Violating these Terms and Conditions or the Code of Conduct;

Engaging in illegal activities or activities that violate the law or regulations;

Providing false, misleading, or incomplete information during registration or at any point during their use of the Platform;

Engaging in any activity that harms, disrupts, or interferes with the operation of the Platform or the experience of other Users;

Acting in a way that is abusive, harassing, or discriminatory toward other Users or AgorApp staff;

Failing to maintain current and accurate information, as required in these Terms and Conditions;

Any other conduct that AgorApp deems inappropriate or harmful to the Platform or its Users.

In the event of account termination, AgorApp may, at its sole discretion, take any action deemed necessary, including blocking access to the Platform, removing or disabling the User’s content, or restricting future access to Services.

Users whose accounts have been terminated may appeal the decision by contacting AgorApp directly. The appeal process will involve a review of the situation, and AgorApp will notify the User of its decision within a reasonable time frame. AgorApp’s decision to terminate an account or to reinstate an account following an appeal is final.

16. Privacy Policy and Data Protection

16.1 Overview:AgorApp is committed to protecting your privacy and ensuring the security of your personal data. By using the platform, you agree to the collection, use, and processing of your data as outlined in our Privacy Policy.

16.2 Types of Data Collected:We collect the following types of information to provide and improve our services:

Personal Data: Information such as your name, email address, phone number, and location, which may be used for communication and account management.

Usage Data: Data such as your IP address, browser type, and usage patterns, collected automatically to analyze and enhance platform performance.

Cookies and Tracking Technologies: Tools used to personalize your experience and improve functionality. You can manage cookie preferences via your browser settings.

16.3 Purpose of Data Collection: 1. Your data is used to:

Provide and maintain the platform.

Facilitate booking arrangements and communications between users.

Enhance user experience through analytics and feedback.

Notify you of changes to services or terms.

Ensure compliance with legal and regulatory obligations.

Data Sharing and Third-Party Services:We may share your data with trusted third-party providers for the following purposes:

Payment Processing: Information related to payments is managed by third-party payment processors, such as Stripe, which adhere to PCI-DSS standards.

Analytics and Advertising: Tools like Google Analytics and Facebook Ads are used to monitor platform usage and deliver targeted advertisements.

Service Facilitation: Contractors or service providers assisting in delivering or improving our services.All third parties are bound by confidentiality agreements and are prohibited from using your data for purposes beyond those authorized by AgorApp.

Data Security:We implement commercially reasonable measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Your Data Rights (GDPR Compliance):If you are located in the European Union, you have the right to:

Access, update, or delete your data.

Restrict or object to data processing.

Request data portability.

Withdraw consent at any time for processing activities relying on consent.

File a complaint with your local Data Protection Authority.To exercise these rights, contact us at info@agor-app.com.

Retention and Deletion:Personal data is retained only as long as necessary for the purposes outlined in the Privacy Policy, unless a longer retention period is required by law.

Cross-Border Data Transfers:Your data may be transferred to and stored on servers outside your jurisdiction. AgorApp ensures that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

Updates to the Privacy Policy:AgorApp reserves the right to update its Privacy Policy. Users will be notified of significant changes via email or through a notice on the platform. For full details, please review the latest version of the Privacy Policy here.

Contact Information:If you have questions or concerns about data protection, please contact us at:

Email: info@agor-app.com

17. Intellectual Property Rights

17.1 Ownership of User-Generated Content

Service Providers retain ownership of the intellectual property rights to any content they upload to AgorApp. By uploading content, they grant AgorApp a non-exclusive, royalty-free, worldwide, and sublicensable license to use, display, reproduce, modify, adapt, publish, translate, display, and distribute such content solely for purposes related to the operation, promotion, and improvement.

17.2 Ownership and Use of Client Data

Clients retain ownership of their personal data. By using the Platform, Client grant AgorApp permission to use, store and process their data for service facilitation, platform enhancement, marketing, and customer support. This usage may also include aggregated, anonymized data for analysis, research, and reporting purposes.

The collection, use, and processing of Client data will comply with applicable data protection and privacy laws, as outlined in AgorApp's Privacy Policy.

17.3 Content Warranties and Restrictions

By uploading content to AgorApp, Users represent and warrant that:

They are the sole owner of the content or have obtained all necessary permissions to upload it.

The content does not infringe on any third-party rights, including intellectual property, privacy, or publicity rights.

The content complies with AgorApp’s Terms and Conditions and does not contain inappropriate, offensive, or illegal material.AgorApp reserves the right to remove or moderate any content that violates these terms or is deemed unsuitable for the Platform.

17.4 Platform Intellectual Property

AgorApp retains exclusive ownership of all its intellectual property, including trademarks, logos, software, and Proprietary Technology. Users are granted a limited, non-transferable license to access and use the Platform as intended. Any Unauthorized Use will result in legal consequences.

17.5 Retention of Content Post-Termination

If a Service Provider's account is terminated, AgorApp may retain a limited right to display previously uploaded content (e.g., reviews or service images) to maintain the integrity of the Platform, unless the Service Provider requests removal and it does not conflict with legal or business obligations.

17.6 Unauthorized Use

Any content or materials owned by AgorApp may not be used commercially without permission. Unauthorized Use or reproduction of intellectual property will result in legal action.

18. Changes to Terms and Conditions

AgorApp reserves the right to update, modify, or revise these Terms and Conditions at any time. Any such changes will be communicated to Users via the email address provided during registration or through a prominent notice on the Platform. The notification will include a summary of the changes, the effective date of the changes as well as instructions on how to object or terminate the agreement if the User does not agree.

Users will be given advance notice of any material changes to these Terms and Conditions, and will be requested to review and accept the updated terms. The acceptance of the updated terms will be required before the User can continue using the Platform. Users will be provided with a reasonable deadline by which to accept the new terms. If a User does not accept the updated terms within the provided deadline, their account may be suspended or terminated, and access to the Platform may be restricted.

If a User objects to the changes, they may terminate their agreement with AgorApp by contacting customer support.

19. Disclaimer and Limitation of Liability

AgorApp provides the platform solely as a venue for connecting Service Providers and Clients. While AgorApp strives to ensure a secure and functional platform, it is not directly involved in the provision of Services, and as such, does not assume any responsibility or liability for the actions, omissions, or conduct of Users (whether Clients or Service Providers) during or after interactions facilitated through the Platform.

19.1 No Warranty

AgorApp makes no representations or warranties, express or implied, regarding the quality, suitability, safety, or legality of any Service offered or provided by Users. All Services are provided "as is," and AgorApp makes no guarantees or endorsements regarding the Service Providers or the Services they offer, except as may be required by applicable law.

19.2 Limitation of Liability

To the fullest extent permitted by applicable law, AgorApp shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data arising from:

The use or inability to use the Platform;

Any interactions between Users, including but not limited to disputes, personal injury, or any damages arising from Services provided or received;

The quality, performance, or safety of Services offered through the platform;

Any errors, omissions, or interruptions in the operation of the platform.

Nothing in these Terms and Conditions excludes or limits AgorApp's liability for gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

19.3 User Responsibility

Users acknowledge and agree that they are solely responsible for their own actions, decisions, and interactions on the Platform. AgorApp encourages all Users to take reasonable precautions when interacting with others and engaging in any Services. AgorApp shall not be held liable for any damages or issues arising from interactions between Users, including the Services provided by Service Providers.

19.4 Indemnity

Users agree to indemnify, defend, and hold harmless AgorApp, its affiliates, employees, agents, and representatives from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from their use of the Platform, violation of these Terms and Conditions, or any third-party claims related to their actions or Services provided. This includes, but is not limited to, damages arising from service provision, disputes, or any illegal, fraudulent, or unethical conduct.

20. Governing Law and Jurisdiction

These Terms and Conditions, as well as any disputes or claims arising out of or in connection with them, including their subject matter, formation, or performance, shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of laws provisions.

Any legal disputes, claims, or proceedings shall be subject to the exclusive jurisdiction of the courts located in [City], Germany, unless otherwise mandated by applicable consumer protection laws or other statutory requirements.

For Users acting as consumers within the European Union, this clause does not affect any mandatory rights or protections provided under the laws of their country of residence.

By agreeing to these Terms and Conditions, you consent to the specified governing law and jurisdiction, as outlined above.

21. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions or any other aspect of the Platform, please contact AgorApp using the following details:

Email: info@AgorApp.com

Phone: +49 152 388 342 36

Mailing Address: Scharmbecker Dorfstraße 19, 21423 Winsen (Luhe)

Website: www.AgorApp.com

Our customer support team is available to assist you with any issues or questions you may have.